All Systems Operational

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Home to HFD's status updates for all services that impact providers.

Uptime over the past 90 days. View historical uptime.
API Gateway Operational
90 days ago
100.0 % uptime
Today
Provider Portal Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Full API Operational
90 days ago
99.99 % uptime
Today
STAGE - API Operational
90 days ago
100.0 % uptime
Today
Easy Apply Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Malfunctioning Package recently decommissioned by MS is causing issues within the environment for payments. Will be redeploying with updated package.
Resolved - This incident has been resolved.
Apr 9, 13:06 PDT
Update - Confirmed operational after deployment. Will continue to monitor for a short time before resolving.
Apr 9, 08:38 PDT
Monitoring - A fix has been deployed and we are monitoring to ensure functionality.
Apr 9, 08:36 PDT
Identified - Issue is identified and working toward a resolution.
Apr 9, 08:21 PDT
Update - We are continuing to investigate this issue.
Apr 9, 07:59 PDT
Investigating - We are currently investigating this issue.
Apr 9, 07:42 PDT
Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Issues with downstream KYC provider causing intermittent issues
Resolved - Issue has been resolved by downstream provider. Closing incident
Apr 3, 09:19 PDT
Monitoring - Issue seems to be resolved by downstream provider. Monitoring
Apr 3, 09:17 PDT
Update - Verified this is affecting only ITIN endpoint calls. We are re-enabling the pipelines, and are continuing to work with the 3rd party vendor
Apr 3, 08:07 PDT
Update - We are working with our downstream vendor and at this time are bypassing their service to allow all traffic through.
Apr 3, 07:52 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 3, 07:51 PDT
Investigating - We are currently investigating this issue.
Apr 3, 07:23 PDT
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

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